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Order Cancellation and Return Policy

Transparent and fair returns for Zupe Store customers

At Zupe Store, we take pride in personally handling every part of your shopping journey — from product selection to secure packaging and delivery. Every product is handpicked, quality-checked, and packed with care to ensure you receive the best experience.

Mandatory Unboxing Video

A clear, uninterrupted video recorded from the moment the sealed parcel is opened is required for any return/replacement claim.

24-Hour Claim Window

Requests for damaged, defective, or incorrect products must be submitted within 24 hours of package delivery.

Our Quality Promise

Each item sold on Zupe Store undergoes strict quality inspection before dispatch. Product issues are extremely rare, but if something goes wrong, we are here to assist you.

Refund & Replacement Policy

  • Refunds or replacements are only applicable if the product is damaged, defective, or incorrect.
  • A clear unboxing video is mandatory, recorded from the moment the package is opened showing the issue.
  • Requests must be raised within 24 hours of delivery.
  • Claims without an unboxing video will not be accepted under any circumstances.
  • Once verified, our team will process a replacement or refund accordingly.

Non-Returnable Conditions

  • Change of mind or personal preference.
  • Incorrect expectations or misunderstanding of product functionality.
  • Products that have been used or handled after delivery (unless defective).
  • Minor variations in color, size, or design.
  • If the product matches the description provided on the website.

Product Usage Disclaimer

Customers are advised to carefully read product descriptions before placing an order. Zupe Store is not responsible for returns based on incorrect assumptions about product usage, features, or power requirements.

Order Cancellation & Refund Policy

Orders can be canceled anytime before they are packed or dispatched for shipping directly from your My Orders page or via the link in your WhatsApp verification message. Once an order is handed over to our courier partner and marked as dispatched, it cannot be canceled online.

Prepaid Online Orders (100% Refund)

When you cancel a prepaid order before dispatch, a 100% full refund is processed directly to your original payment source (UPI, Debit/Credit Card, or Netbanking). For priority verification, our billing desk coordinates directly via WhatsApp (+91 97441 22853) with your order and payment details to ensure immediate credit.

Expected Credit Timeline:
•UPI (GPay, PhonePe, Paytm): Usually credited within 2 to 4 hours.
•Debit / Credit Cards / Netbanking: Credited within 2 to 4 business days.

Cash on Delivery (COD) Orders & ₹10 Advance Fee (100% Refundable)

When you cancel a Cash on Delivery order before dispatch, the remaining balance due at doorstep is completely canceled, and our logistics partner will not deliver the parcel.

Refund Guarantee: The ₹10 advance confirmation fee paid during checkout is 100% refundable upon order cancellation before courier dispatch. Our billing desk verifies your cancellation and coordinates the ₹10 refund directly back to your original UPI account or payment method via WhatsApp (+91 97441 22853).

Our Commitment

We ensure secure packaging, smooth delivery, and responsive customer support. If something genuinely goes wrong, we will resolve it fairly and transparently.

Contact Us

For any concerns or support regarding your order, please contact us at:

📧 zupestoreonline@gmail.com💬 WhatsApp Support

Thank You for Choosing Zupe Store

We are more than just an e-com platform — we are a brand built on trust, quality, and care.