Shipping and Delivery
Nationwide express delivery and shipping policy
Looking to track your order?
Redirect to our live tracking portal using your Order ID (#1054) or Mobile Number.
Processing Time
1-3 business days standard processing
Free Delivery
On all orders above ₹999
Delivery Window
5-7 business days across India
Order Processing
Once you place an order, our team begins preparing it for dispatch. Standard processing time is 1-3 business days. During festive or high-demand periods, order handling may take slightly longer. Once your order is shipped, you'll receive a confirmation email and WhatsApp message with full tracking details.
Estimated Delivery Timeline
- Standard Shipping (Across India): 5-7 business days
- Remote or Rural Areas: May take an additional 2-3 business days
Note: Delivery times are estimates and may vary due to logistics delays, weather conditions, or regional restrictions. Zupe Store always strives to ensure timely deliveries through trusted courier partners.
Shipping Charges
- Free Shipping: Available on all orders above ₹999
- Orders below ₹999 may incur a standard shipping fee ranging from ₹79-₹199, depending on location and product category.
Tracking Information
After dispatch, you'll receive a tracking link via WhatsApp and Email. Tracking updates generally take 24-48 hours to become active after shipment. You can use this link to follow your package until it's delivered safely to your doorstep.
Live Order Tracking Portal
Redirect to our order tracking system for real-time Delhivery & courier status checkpoints.
Multiple Shipments
To ensure faster delivery, your order might be shipped in multiple packages if it contains multiple items. Each shipment will have its own tracking ID and will be delivered individually. Rest assured — you'll receive all your products.
Delivery Attempts
Our courier partners will attempt delivery up to 3 times. If you are unavailable, they may contact you for rescheduling. In case of non-delivery after multiple attempts, the parcel may be returned to us. Please contact our team immediately if this happens so we can assist you further.
Service Coverage
- We currently deliver across all major cities and towns in India.
- Deliveries are not available to P.O. boxes, APO/FPO/DPO addresses, or restricted zones.
Damaged, Missing, or Lost Orders
All parcels are securely packed and checked before dispatch. In the rare case that your order arrives damaged, incomplete, or appears lost in transit, please contact us within 24 hours of delivery at zupestoreonline@gmail.com.
To process your claim smoothly, please provide a clear unboxing video showing the issue. After verification, we will arrange a replacement or initiate a refund as per our Return Policy.
Customs, Duties & Taxes
All prices shown on Zupe Store are inclusive of applicable Indian taxes. If any regional tax or surcharge applies at the delivery location, it will be calculated at checkout. Zupe Store is not responsible for any additional local charges imposed by authorities post-shipment.
Our Commitment
We value your time and trust. Zupe Store is committed to providing fast, reliable, and safe delivery for every order. From packaging to tracking, our dedicated team ensures your products reach you in perfect condition.
Need Assistance?
For order-related queries or delivery support, feel free to reach out to our customer care team at: